About You

You’re the one whom everyone recognizes has it together. Always prepared and ready to communicate at the most intimate levels of a project while being able to maintain fluency with business focused execution areas.

The terms scoping, risk management, demand, change and adoption management are areas that you are completely comfortable both working within and owning at the highest levels.

You’ve managed a multitude of initiatives, executed a myriad of projects, and coordinated multiple activities across an organization in parallel to ensure the desired outcome. Watching multiple areas of a project come together for a realized success is what drives you on a daily basis, you are not afraid to be the voice of reason when necessary while at the same know how to execute when it’s demanded.

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Core Responsibilities

Pre Sales

• Assist the Sales teams to promote, evangelize and educate their customers on-site or through remote meetings. Provide proactive communication to the account teams to empower them to effectively promote and sell all solutions.
• Develop scope of work (SOW) by coordinating with sales, development and product teams. Includes customer design requests and recommendations for optimal product use.
• Identify and address risk factors, changes in scope, and external dependencies, and implement innovative solutions to keep projects moving forward
• Work with Marketing, Product Managers, Professional Services and Development to understand the solutions and product directions and to communicate this information to the sales, partner and distributor organizations.
• Be the consultant ambassador of our solutions and assist the marketing organization with solution launches, technical press meetings, customer events, regional and national tradeshows, and relevant corporate events

Post Sales

• Provide post-sales engineering implementation services such as requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and hardware
• Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value
• Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions.
• Develop and maintain professional and productive relationships with clients, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
• Provide technical overview of product architecture, functionality, system / data requirements, service delivery and integration with enterprise applications.
• Continuously expand, research and leverage knowledge of market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.
• Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services that UPsafety supports.
• Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
• Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.
• Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.

Qualifications

• Bachelor’s Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience.
• Minimum of 2 years with of engineering deployment responsibilities involving complex client requirements assessment, solutions design and implementation within the technology services industry.
• Project Management Professional (PMP) certification preferred, but not required.
• Proven stakeholder management skill sets and successes
• Fluency in Project Management practices and core project management methodologies such as Waterfall, Agile, and/or SCRUM.
• Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
• Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
• Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation.
• End-to-end process thinker, with proven experience in business processes and workflow design.

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